Thank you for your interest in our website and our services. For us, data is the basis for excellent service. However, our most important asset is the trust of our customers. Protecting customer data and using it only in the way our customers expect, is our number one priority. The following privacy notice is therefore intended to inform you about the processing of your personal data and your rights in this processing in accordance with the European General Data Protection Regulation ("GDPR") and other applicable data protection regulations.
1. General information
1.1 Responsible for the operation of this website is METRO AG, Metro-Straße 1, 40235 Duesseldorf, Germany (hereinafter "METRO", "we" or "us"). METRO attaches great importance to the protection of your personal data.
1.2 If you have any questions about privacy and data protection, you can contact our data protection officer using the following contact details: METRO AG, Data Protection Officer, Metro-Straße 1, 40235 Duesseldorf, Germany, email: email@example.com.
2. Processing of Personal Data and Transfer to Third Parties
2.2 If you contact us (for example via an enquiry at firstname.lastname@example.org), we only collect, process and use the personal data that you have made available to us and that is necessary to process and respond to your enquiry.
2.3 Of course, you can request to see what personal data we have stored from you. Please send an e-mail to the following mailbox: email@example.com. Receiving our information service happens with your consent (Article 6, paragraph 1, sentence 1, letter a) GDPR) or due to our legitimate interest (Article 6, paragraph 1, sentence 1, letter f) GDPR). You can withdraw your consent for receiving our information service at any time. Please also use the mailbox firstname.lastname@example.org for this.
The following section takes a closer look at specific cookies.
3.2 On this website, we use Siteimprove Analytics, a web analysis service of Siteimprove GmbH, Kurfürstendamm 56, 10707 Berlin, Germany. We use Siteimprove Analytics to analyse website use by users in order to monitor the functionality of our websites (e.g. accessibility of our texts, functionality of links, etc.) and to provide our visitors with the most pleasant and useful experience possible. For example, your anonymised IP address, your browser and operating system, the URL visited, page title, length of stay and other statistical data are temporarily collected, which are used exclusively for quality checks. Their evaluation helps us to continuously improve our services for you. The data Siteimprove collects and processes from European customers is stored in the EU. The dedicated data centres are located in Germany and Denmark.
3.3. We use Webtrends, a web analytics service of Webtrends EMEA Acquisition ltd. / Webtrends Inc., 851 SW 6th Ave., Suite 1600, Portland Oregon 97206, USA. Webtrends Analytics uses text files which are stored on your device and which allow the analysis of your use of the website.
Among other things, this information is used to evaluate your use of the website and to compile reports on website activities.
The information generated by these cookies is transferred to Webtrends in the USA and stored there.
Access data is recorded anonymously. It is not possible to establish a connection to a visitor. This is done in particular by anonymising the IP address.
- Pingdom Monitoring – monitors the technical functions and availability of our website.
- d.vinci – job portal, where we publish our job offers, which you can also access via our website
- Investis – display of the stock ticker and a mini chart on our website in the Investor Relations section
- SOLR instances (internal search services) – a powerful full-text search technology within our website
4. Provision of personal data and retention periods
The provision of your personal data is voluntary. You are not legally obliged to make your personal data available to us. If you choose not to make your personal data available to us, this has no consequences for you, except that you cannot use our services. Personal data will only be stored until the purpose for which it was processed has been fulfilled or until you tell us to delete your data. We allow you to inspect, modify and delete your data stored with us via a safe procedure, by following the references that you receive from us in all correspondence. Deviating retention periods may, however, result from a legitimate interest of METRO (e.g. to guarantee data security and to prevent misuse). Personal data that we have to store due to legal or contractual retention obligations will be blocked.
5. Social media
Our website contains simple links to the following social media networks:
- Facebook (operated by: Facebook Inc., 1601 S. California Ave, Palo Alto, CA 94304, USA)
- Twitter (operated by: Twitter Inc., 795 Folsom St., Suite 600, San Francisco, CA 94107, USA)
- XING (operated by: XING SE, Dammtorstraße 30, 20354 Hamburg, Germany)
- LinkedIn (operated by: LinkedIn Ireland Unlimited Company, Wilton Place, Dublin 2, Ireland)
- Youtube (operated by: Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA)
In these cases, a transfer of data to the social media operators mentioned only takes place if the corresponding icon (e.g. the "f" of Facebook, the bird symbol of Twitter) is clicked. If you click on one of these icons, a page of the corresponding social media operator opens in a popup window. There, you can publish information about our products according to the regulations of the social media operator.
Furthermore, on some of the sites offered by us freely accessible content from the third-party providers Youtube or Twitter is displayed. We do not transmit personal information to these third parties to display the content. YouTube and Twitter have their own cookie and privacy policies which we do not control. Please inform yourself about the data collected by third-party providers from the respective provider.
6. Your rights
to exercise your rights under the GDPR to
- obtain information about the processing of your personal data and a copy of this data (Art. 15 GDPR),
- rectification of inaccurate and completion of incomplete personal data (Art. 16 GDPR),
- erasure of your personal data and, if these have been made public, that METRO informs other controllers about the erasure request (Art. 17 GDPR),
- restriction of processing of your personal data (Art. 18 GDPR),
- data portability, so that your personal data is transmitted to you in a structured, commonly used and machine-readable format and the right to transmit this data to another controller without any hindrance from METRO (Art. 20 GDPR),
- withdrawal of consent given; the withdrawal does not affect the lawfulness of processing based on consent before its withdrawal (Art. 7 GDPR) and
- object to processing of your data (Art. 21 GDPR),
you can contact METRO’s Data Protection Officer (email@example.com) at any time. You also have the right to lodge a complaint with the competent supervisory authority if you consider the data processing to be incompatible with the GDPR (Art. 77 GDPR).
METRO AG Corporate Public Policy
Last amended: June 2019